Customer Support Representative

North America | Part-Time, Contract

Predictive know that both people and products are required to provide great customer support. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Predictive customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. Working with people energizes you with people, while still being a strong independent worker.

You will:

  • Effectively solve customer inquiries via phone, email, and Zendesk using a Salesforce.com CRM tools
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

You have:

  • A degree from a 4 year university preferred
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the customer experience
  • A passion for Predictive and customers engaging with Predictive products

*Cover letter required. Please indicate your career goals and how Support fits into your career road map.



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