Predictive support packages range from quick online chat for basic setup questions to marketing strategy consultations and campaign design.

Install from the Appexchange
  • THE PREDICTIVE KNOWLEDGE BASE provides our clients with access to videos and “how tos”. We cover the most frequently asked questions as well as provide tips and tricks so that even advanced users can increase their knowledge of Predictive and email marketing.
  • INCLUDED WITH ALL EDITIONS is online chat (during business hours, Pacific Time) and recorded video support. New clients also are provided with initial setup support and training included.
  • BUSINESS HOURS for live phone and screen support is available Monday through Friday (excluding holidays) from 8 AM PT to 5 PM PT.
Features Silver Gold Platinum
Phone access and online screen sharing during business hours
Priority phone queue and case routing
On demand one-on-one training sessions
Campaign and system setup “Health Check”
Designated Customer Service Representative (CSR)
Predictive performs necessary application administration services on your behalf. Services include creating reports, modifying user profiles and more.
Starts at: 5% of service contract

Minimum of $50/month

10% of service contract

Minimum of $250/month

15% of service contract

Minimum of $500/month