The Science of Adaptive Marketing

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Predictive Response Use and Abuse Policy PDF Print

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Dear ,

We strongly apologize if you have received email delivered by us for one of our clients.

Please note that we can remove your email from the list.

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Predictive Response does not allow sending unsolicited mail, or the use of third-party, purchased, rented, or harvested mailing lists. A client who violates this trust and is found to have used the Predictive Response service to send such mail will be dropped from the use of our service.

If you’ve received unsolicited mail from one of our clients, please notify us immediately at abuse@predictiveresponse.net. Every complaint is investigated, and you will receive a response from our abuse team detailing the action we’re taking to deal with the issue.

Predictive Response takes several steps to keep abuse to a minimum. Among other things, we:

  1. Interview new clientss about both the origins of their mailing lists and their marketing practices. Clients who are not able to meet our requirements will not be allowed to use the Predictive Response service.
  2. Check campaign list for addresses that appear harvested (info@, sales@, contact@, etc.) or that otherwise indicate that the mailing list is potentially third party in nature. If we see anything suspicious, the campaign is disabled and the client is contacted.
  3. Immediately open an investigation if a client receives an abuse complaint to our abuse address or through one of the feedback loops we maintain with many Internet and Email Service Providers.

If you suspect a client of abusing our service (or have any questions regarding our policies), please do not hesitate to contact us at As noted above, all complaints are investigated, and you will receive a response detailing the action we’re taking to deal with the issue.